@Remote

@Remote is the technology used for collecting information about your customer’s networked fleet. This information allows Service companies to provide remote device management services, for example by eliminating customers’ involvement in counter reading, providing proactive maintenance to the fleet, or analysis device usage. @Remote works by gathering data from devices in a customer’s network and processing it to be used for a number of purposes. It enables you to set intelligent alerts to automatically notify the appropriate person of devices needing service or toner. It also enables remote device adjustment. Your customers can also access information on device usage, providing them extra control and allowing them to develop a strategy to optimise their print environment and to reduce operation costs.

Benefits of @Remote

• It allows service providers to increase your level of service by providing you with the right information at the right time.
• Reduces operational costs by automating labour-intensive tasks.
• Increases your knowledge of how your customers use your devices and other manufacturer’s devices.
• It contributes to customer satisfaction by eliminating their involvement in fleet management and by giving them visibility on asset utilisation.

@Remote Office

An external appliance collects information from all devices in your customer’s network. Information is then sent to a Central Server, which can be accessed by the Service provider. Both Service provider and customer can also get data analysis from a reporting server (@Remote.net) New external appliance RC Gate A released!